Shipping & Returns
Shipping Options
We have a few options that you can choose from when ordering greeting cards and gifts online from us. You can decide to have your order shipped directly to you so that you can personally write and deliver your cards or gifts, or you can choose our personalised option. We can handwrite your message, your recipient’s address and then stamp and post your card to save you time.
Shipping Costs
Our postage and packing costs are based on the size and weight of the cards or gifts you have purchased. Individual greeting cards and items that weigh up to 250g will be posted using An Post standard post without tracking. Heavier and larger orders will be sent via courier. Please contact us for rates.
Postage and packing rates in Ireland
Individual greeting card up to 100g – Standard postal rates.
Shipping cost for more than 1 card or product will be calculated and shown at the checkout.
UK & Rest Of World –
Please contact us for rates.
Please note that as we use standard post for smaller orders we cannot provide tracking numbers. Please contact us for tracking numbers if required and we can adjust the postage fee accordingly. Please email hello@garlanna.com.
Shipping Times
All orders that are placed between Monday and Thursday will be posted the following day. If you order on a Friday, Saturday, Sunday or Bank Holiday we will dispatch the next working day. An Post and our courier service aim to deliver the next working day, but it is best to order as early as possible to avoid your order arriving late. Unless a specific delivery date is agreed with you during checkout, we will deliver within 30 days of your order as required by Irish law. If we fail to deliver within the agreed date (or within 30 days if no date is agreed), you may set an additional reasonable deadline and, if we still don’t deliver, you may cancel for a full refund.
Returns
If you wish to return an item or request a refund please contact us as soon as possible by emailing hello@garlanna.com. You can cancel within 14 days of the day you (or your recipient) receive the goods, without giving any reason. After telling us you are cancelling, you then have 14 days to send the goods back .
Additional notes on returns
• You may use any reasonable return method; we recommend tracked post but it’s not mandatory.
• Please handle items with reasonable care. We may reduce your refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• We will make refunds within 14 days of your cancellation notice, but we may withhold the refund until we receive the goods back or you supply evidence of having sent them.
• If an error is made with your order, please contact us at the email address hello@garlanna.com.
• Sale or discounted items: your statutory 14‑day cancellation right still applies to distance purchases; there is no exclusion for sale items.
• Following inspection of an item for return, a refund will be credited to the credit card used in the original purchase.
• If you prefer, a replacement item will be shipped to the address of the original purchase and any shipping costs will be at our expense.
• In the event that a return or exchange is not accepted, your package will be sent back to you, and you will be responsible for all related shipping costs.
The right to cancel does not apply to goods that are made to your specifications or clearly personalised - for example, where we handwrite your requested message and/or address and post the card directly.
Your statutory rights for faulty or non‑conforming goods are unaffected by the above. Remedies include repair/replacement or, where appropriate, price reduction or refund under the Consumer Rights Act 2022.