Sales, Merchandising & Customer Relationship Support

This role holds responsibility for the smooth, cost & time effective operation between Garlanna, new and existing customers, and our merchandising and sales teams. The key function of this role is to develop consistency and coherence in the day-to-day operation and communication between Garlanna and our customers and team, thus enabling our merchandisers and sales reps to focus on their roles in the field.

Key Responsibilities
• This role is an evolving one and the candidate must be flexible and grow with the role
• Initially to set up and design a strategy to manage each area of responsibility
• Ensure all new processes, policies and procedures are properly documented, accessible and understood by all team members
• Lead both the in-house and contract merchandising and sales teams whilst encouraging best practice within the teams
• Suggest and implement improvements within the teams
• Manage all communication with new and existing customers once the initial contact has been made
• Document all interaction with customers – knowledge of CRM an advantage
• Encourage communication between all departments

Experience and Skills
• Good interpersonal, communication and relationship management skills are essential
• The individual will be passionate, energetic and enthusiastic about delivering new systems & processes
• Experience in designing and managing processes
• Strong administration skills and knowledge of Microsoft Office
• Business planning experience
• Project management experience
• Team management experience
• Flexibility and the ability to work cross functions, balancing priorities
• Strong knowledge of the Irish retail space
• Self-Confident with the ability to work on own initiative

Salary
Negotiable based on experience

How to apply
Please send a cover letter and your CV to carol@